For the uninitiated, a virtual phone number is a number not linked to any physical telephone network but is a unique identifier for a cloud telephony provider to offer call management capabilities to any business. …
The customer communication landscape is changing faster than ever post the pandemic. At Exotel, we’ve been hard at work helping our customers adapt to these changes over the past 18 months. And we’ve had quite a ride — we merged with Ameyo and raised two rounds of funding. …
In a time filled with networking complexities, finding seamless and effective communication solutions has indeed become a challenging task.
Most organizations, whether big or small, are constantly searching for solutions which can help them improve their B2B and B2C connections. …
The fastest way for a prospect to express an interest in a business’s offering is by picking up the phone and giving them a call. Most marketing collateral including the website display a phone number. …
Missed call marketing campaigns were born out of a unique problem that Indians faced: affordable handsets but pocket pinching talk rates.
Missed calls started as a way for people to communicate with each other. A few years ago, “giving a missed call” was acceptable to convey pre-agreed things — I’ve…
The past decade has accelerated change at an unprecedented pace across leading financial firms. Undoubtedly, the fintech and digital payments revolution has advanced the future of the entire industry into a reality today.
But this century’s biggest event, the COVID pandemic, has picked holes in the industry’s current business and…
Over the last decade, India has more than quadrupled its internet penetration rate. It’s now easier and more affordable than ever to access a high-quality internet connection in India. As a result, more and more businesses are eyeing VoIP to power their customer communication. …
If you have dialed a business number and heard a voice that said “Welcome to the company. Please press 1 for support and 2 for sales” then already know what an IVR is. IVR or Interactive Voice Response has revolutionized voice interactions. …
Finance, as an industry, has seen an interesting evolution in India. And so has the communication strategy. From verbal contracts to SMS alerts, we’ve come a long way. The communication plan of a financial institution must be built to suit the context of customer expectations and experience.
A financial institution’s…
With technology growing at a rapid pace, customers expect to have prompt communication experiences when they research on buying a product. The four major ways a customer can make a connection with a brand could be over call, SMS, E-mail, in-person at the store or social media. …
Exotel — Asia’s leading cloud telephony company
We make customer communication simple & efficient for enterprises in India & SEA. Follow us for stories on building a profitable startup http://exotel.com
