Guide To Toll-Free Numbers for Businesses

What is a toll-free number?

How do toll-free numbers work?

  • A customer dials the toll-free number publicised by the company
  • The call is routed to a cloud telephony company like Exotel
  • Exotel connects the customer and the business
  • The business that owns the toll-free number bears the charges of that no-call cost for the end-customer and pays an extra premium per call.

How to call toll-free numbers?

How does a company apply for this service?

  • Why toll-free number is important for your business
  • What is the budget limit
  • Do you want an international toll free number

Who can subscribe for toll-free phone service

  • Enterprises/organisations with a larger customer base
  • Retail and service industry
  • Hospitality business
  • Businesses that want to be available for customers all the time
  • Organisations providing after sales support

Toll-free number vs local number- what’s the confusion?

Toll-free number

Local number

Why you need a toll free number for your business- how it helps in brand building

1. Enhance customer satisfaction

2. Brand recall

3. Adds credibility

4. Portability

5. Marketing asset

6. Call Tracking & Recording

A quick recap:

  • In India, it is normally a 1–800 series number (can be other numbers as well as 000800 starting) which can be dialed by anyone across the country. The customer is NOT charged for this call..
  • The company that owns the toll-free number service has to bear the charges of that call and has to pay an extra premium per call.
  • You can only RECEIVE Incoming calls on the toll-free number, this can be diverted and forwarded the way you want through Exotel.
  • No SMSes are possible on the toll free number.

How different industries use the toll free number feature

Automotive Industry

  • Call on 1800-xx-xxx for authorized service repair centres near you.

Education

  • Give a call on 1800-vv-pppp to know about your school application status.
  • Call on 1800-gg-xxxx to learn about our programs.

Financial institutions- Banks/NBFC/ MFI

  • To know more about the investment plans, give us a call on 1800-xx-xxx
  • Give us a call on 1800-xxx-xxxx to know your claim status.

Healthcare

  • To book an appointment, call on 1800-xxx-wwww
  • For immediate medical assistance, call us on 1800-xxx-xxxx

Entertainment Industry

  • If you want XYZ to win, call on 1800-xxx-xxxx and select 3.

NGO/ Non-profits
NGOs can use toll-free numbers to conduct short educational courses, garner support for a cause, etc.

  • Call on 1800-xxx-yyyy to register your support for QWERTY cause!

Toll free numbers in India — myths & facts

  • In India it is normally a 1–800 series number (can be other numbers as well as 000800 starting) which can be dialed by anyone across the country and the person dialing the number is NOT charged.
  • The business that owns the Toll Free number has to then bear the charges of that no-call cost for the end-customer and has to pay an extra premium per call.
  • You can only RECEIVE Incoming calls on the Toll-Free Number, this can be diverted and forwarded the way you want using us (shameless marketing). No dialing out from the Toll-Free number. <Many aren’t aware of this>
  • No SMS’s are possible on the Toll-Free number, and the sender ID on SMS’s are typically anyway from a 6 character sender ID for Transactional or a random digit series for Promotional unless you have taken a Long/Shortcode.

Here is an example of how Agrostar uses Exotel’s toll free number solutions

Ready to get a toll-free number?

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We make customer communication simple & efficient for enterprises in India & SEA. Follow us for stories on building a profitable startup http://exotel.com

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Exotel — Asia’s leading cloud telephony company

Exotel — Asia’s leading cloud telephony company

We make customer communication simple & efficient for enterprises in India & SEA. Follow us for stories on building a profitable startup http://exotel.com