The shift in personalising customer communication in the BFSI industry and trends to look out for in the future

How is the BFSI sector tackling personalisation today?

The three infrastructural shifts to personalise customer communication:

#1 Centralising customer data via CDP

#2 Adopting contact centre for customers

#3 Leveraging AI and bots

Summary

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We make customer communication simple & efficient for enterprises in India & SEA. Follow us for stories on building a profitable startup http://exotel.com

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Exotel — Asia’s leading cloud telephony company

Exotel — Asia’s leading cloud telephony company

We make customer communication simple & efficient for enterprises in India & SEA. Follow us for stories on building a profitable startup http://exotel.com

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